Diploma in Healthcare Management and Leadership

Awarded by

Scottish Qualifications Authority

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Explore a world of opportunities and unlock the future with Diploma in Healthcare Management and Leadership at Westford University College

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    About the Course

    The Diploma in Healthcare Management and Leadership is a three-month course, comprised of two modules. Both modules are necessary to achieve this qualification. In order to pass each unit, the learner should follow all the conditions for the learning outcome. Each module has 20 credits and students can earn grades ranging from Distinction, Merit, Pass and Fail according to the quality of the work evaluated for the respective modules. The goal of the courses is to provide healthcare practitioners with the expertise and skills required to be an effective manager in the healthcare industry with an external perspective in healthcare management, analytical techniques and operations.

    Diploma in Healthcare Management and Leadership, SCQF level 11 is assessed by the Scottish Qualifications Authority, Scotland’s National body for qualifications across the UK and internationally with varied organizations and Educational institutes to develop and deliver their qualifications and assessments.


    The program consists of 2 Modules.

    This module is designed to introduce candidates to contemporary issues in Healthcare Management and the Leadership needed to succeed in the current marketplace. Candidates will learn about healthcare management and how this may challenge the organizational structure and leadership. On completion of this module, candidates will have developed strategies and good understanding of a robust financial management system using contemporary models, tools and techniques and will have applied their creative skills in a practical context.

    Learning Outcomes

    Understand the roles, relationships, and delivery models of HR managers in an organizational context.
    • Evaluate health care strategies & organizational behavior in the healthcare sector.
    • Critically analyze health care quality, patient safety and prevention of medical errors.
    • Critically appraise different leadership styles and approaches in the healthcare industry.
    • Critically analyze the essentials of good healthcare financial management.
    This module is designed to introduce candidates to health care delivery systems’ issues, primarily dealing with three fundamental concerns: patient access to care, quality and safety in the care process, cost of care, patient and staff satisfaction. Organizational development in the healthcare sector has to take into consideration all these vital aspects. Efficient management of hospital operations is critical to the hospital’s success. In this module, students will look at these issues, including improvement approaches that the discipline of healthcare management can offer. In doing that, different types of both clinical and non-clinical processes in hospital settings will have to be understood and analyzed. On completion of this module, candidates should have developed a good knowledge of conceptual pragmatic contemporary models, tools and techniques, which will improve the operational performance of a healthcare organization.

    Learning Outcomes

    • Critically analyze a healthcare organization’s culture and organizational behavior.
    • Conduct a review of change management in the health care delivery environment & apply it effectively to organizational development.
    • Evaluate the key measures used to assess healthcare systems and process performance.
    • Critically analyze and apply lean tools to improve healthcare processes.

    Upon successful completion of your program, you are also eligible for attaining a certificate of ‘ Certified Healthcare Management Professional’ from Chartered Management Institute, UK. ’

    This program provides healthcare professionals with the foundational tools to better lead projects and operations within the complex world of health care delivery. The program also aspires to cultivate leaders who will enrich healthcare institutions to provide the highest quality of patient care.
    Mandatory Units
    Introduction to Healthcare Management
    Operations and Quality management for Healthcare Management
    Healthcare Project Management
    Regulation of Healthcare Delivery
    Effective Management & Leadership
    Information technology & Decision making in Healthcare

    Who is this program for?

    The diploma program is a facilitator for professionals in the healthcare industry who look forward to progressing in their careers. It enhances skills and encourages advancement by equipping learners with updates and industry-specific knowledge. It is also incorporated with the study of leadership to further empower professionals to take up managerial and learning roles. 

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    Key Learnings

    What our students say


    Mahdi Toi Mohammad

    BSc (Hons) in Business with International Business, LJMU

    Westford University College has had a positive impact on my life in every way. I was nervous about the
    Mahdi Toi Mohammad
    Westford University College has had a positive impact on my life in every way. I was nervous about the new chapter of my academic life, but my wonderful classmates made it easier for me. The classes are participatory, and each professor has a unique teaching approach that is engaging and intriguing through discussions, presentations, and a variety of group activities. Along with my studies, I have participated in a variety of extracurricular activities such as dance competitions, football tournaments, and so on. I am delighted to be a part of such a wonderful community at Westford.

    Hanine Mazbouh

    MBA International, Canterbury Christ Church University

    When I initially started at CCCU International, I had a lot of doubts about the course quality, content, faculty,
    Hanine Mazbouh
    When I initially started at CCCU International, I had a lot of doubts about the course quality, content, faculty, professionalism, and benefit to me as a student. However, as I finish the program, all of my anxieties have been alleviated. My viewpoint, as well as my corporate discourse and analytical skills, had shifted as early as the first quarter. This was evident in my job applications and interactions. I was not sure if an MBA was for me, but after joining Westford, I realized I was just overthinking it. I was able to strike a work-study balance without feeling unproductive or inefficient. The classes were lively, and the instructor was approachable and eager to assist with knowledge and understanding. As I think about my journey, I am proud of the choices I have made.

    Baboucarr Bojang

    MBA in Supply Chain, Shipping and Logistics Management

    As a member of the Certified Institute of Procurement and Supply (CIPS), I have attended several supply chain and
    Baboucarr Bojang
    As a member of the Certified Institute of Procurement and Supply (CIPS), I have attended several supply chain and logistics management training, but my experience at Westford University College online is a memoir. The lecturers have extensive knowledge and make the learning experience engaging through interactive sessions and illustrations. The assessments have aided in combining extensive research with practical experience which can be shared in the workplace or everyday life. The team is available not only for local students but also for international students guiding them through their educational journey.   It has been an advantageous learning experience, for which I am grateful to the entire team at Westford.

    Dileeban Rajaratnam

    MBA in Supply Chain, Shipping and Logistics Management

    I completed my UCAM – MBA in Supply Chain, Shipping, and Logistics Management from Westford University. I would want
    Dileeban Rajaratnam
    I completed my UCAM – MBA in Supply Chain, Shipping, and Logistics Management from Westford University. I would want to thank all of my professors, mentors, management, and Westford’s exceptional technical team for assisting me through the process of achieving the aim with maximum scores. I am confident that the information obtained from this, as well as the qualification, will propel my career to the next level.

    Partners and University

    About Scottish Qualifications Authority

    The Scottish Qualifications Authority – SQA, sponsored by the Scottish Government’s Learning Directorate, has two primary roles: accreditation and qualifications. It accredits credentials other than degrees and approves and guarantees quality to notify bodies that intend to admit individuals for such qualifications. The awarding body, on the other hand, refers to the development and implementation, validation, evaluation, qualifications, and to ensuring that they are up to date and also that certificates are issued to candidates. Under these functions, the SQA provides a variety of services for companies and training providers, from training courses and central approvals to personalized awards, credit scores, and licensing services.

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    By completing this form a personal advisor will call you to answer your questions and guide you through the application process.

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      Additional Information

      Westford Mentorship Program

      Westford Mentorship Programme is a reciprocal learning opportunity between our MBA alumni currently in leadership roles in the industry and our day scholars who are pursuing their bachelor’s degree. This programme will allow the mentees to be coached by the mentors, who will share their professional experience, knowledge, and skills with the mentees to help them to achieve their career ambition. It all equates in giving back to the society by having a positive influence in the lives of young people, especially those who are looking for meaningful professions. The Program bridges the gap between academia and the workforce by providing students with an opportunity to engage with experts in their field of interest, ask insightful questions, and enhance their career exploration. Alumni mentoring programs have proven incredibly successful across the globe, however, it will be the first of its kind in the UAE.

      For Mentors

      Mentoring is a learning relationship between individuals focused on the mentee’s development and goals. As someone who has “been there before”, you will be able to assist current students in developing the confidence, knowledge and skills required to make a successful transition into industry. Mentoring is a great way to expand your professional network.

      For Mentees

      Students are encouraged to seek information and guidance from their mentor, and utilize the insight gained from learning about their mentor’s skills, experience, and knowledge to inform decisions about their future. They will also receive career guidance, networking opportunities, potential professional opportunities, and a chance to enhance their communication and career development skills.